Frequently Asked
Questions About
100bet

You must be at least 21 years old to register and play on 100bet. This is a strict requirement under Philippine gambling law and PAGCOR regulations — no exceptions are made. All accounts are subject to age verification during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and any winnings forfeited.

No worries — it happens to everyone. Go to the 100bet Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team via live chat and they'll help you regain access securely.

No. Each player is permitted to hold only one active 100bet account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms and Conditions and may result in all accounts being permanently suspended and any balances being forfeited. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the situation.

To complete KYC verification on 100bet, you'll need to submit a clear photo or scan of a valid Philippine government-issued ID. Accepted documents include a Philippine Passport, SSS ID, GSIS ID, PhilHealth ID, Postal ID, Driver's License, or UMID. You may also be asked to provide proof of address (such as a recent utility bill or bank statement) and, in some cases, proof of payment method ownership. All documents are handled in accordance with the Philippine Data Privacy Act.

Some account details — such as your email address and phone number — can be updated directly from your Account Settings page after logging in. However, changes to your registered name or date of birth require manual review by our team, as these are tied to your KYC verification. To request a name or date of birth correction, contact our support team with supporting documentation. Note that changes to core identity details may require re-verification.

100bet supports the most popular payment methods used by Filipino players. For deposits and withdrawals, you can use GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱). We're continuously working to add more local payment options to make banking on 100bet as convenient as possible for players across Manila, Cebu, Davao, Quezon City, and the rest of the Philippines.

The minimum deposit on 100bet is ₱100. This low entry point means you can start playing without committing a large amount upfront — perfect if you want to explore the platform before going all in. Maximum deposit limits vary by payment method and account tier. You can view your current limits in your Account Settings under the Responsible Gaming section.

Withdrawal processing times on 100bet depend on your chosen payment method and your account verification status. GCash and PayMaya withdrawals are typically processed within 1 business day. Bank transfers to BPI, BDO, and Metrobank generally take 1–3 business days. Please note that withdrawals can only be processed to a payment method that has been verified and previously used for a deposit on your account. Pending KYC verification may delay your first withdrawal.

First, check that the transaction was successfully completed on your payment app or bank — look for a confirmation message or receipt. Most deposits reflect instantly, but some bank transfers may take up to 30 minutes during peak hours. If your deposit still hasn't appeared after 1 hour, contact our 24/7 support team via live chat and provide your transaction reference number, the amount, and the payment method used. Our team will investigate and resolve the issue promptly.

100bet does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their applicable charges. To avoid unnecessary fees, GCash and PayMaya are generally the most cost-effective options for Filipino players.

100bet offers a welcome bonus for new players upon their first qualifying deposit. The specific bonus amount and terms are displayed on the promotions page at the time of registration. To be eligible, you must have a fully verified account, be at least 21 years old, and make a deposit that meets the minimum qualifying amount. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn as real money.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before you can withdraw it as real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place bets totalling ₱10,000 before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms attached to each 100bet promotion before claiming it.

No — bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal while a bonus is still active and the requirements haven't been completed, the bonus and any winnings derived from it will be forfeited. Your real-money balance (funds you deposited yourself, not bonus funds) can generally be withdrawn at any time, subject to standard verification checks. We recommend reading the full bonus terms before opting in to any 100bet promotion.

Most 100bet promotions are claimed directly from the Promotions section of your account dashboard. Some offers require you to opt in before making a qualifying deposit, while others are credited automatically. If a promo code is required, you'll find a field to enter it during the deposit process. Make sure your account is fully verified before attempting to claim any bonus — unverified accounts are not eligible for promotional offers. If you believe a bonus wasn't credited correctly, contact our support team within 48 hours of the qualifying action.

100bet offers a wide variety of games to suit every type of player. The platform includes online slots with hundreds of titles from leading providers, bingo rooms with multiple game variants, live casino tables featuring real dealers for games like baccarat, roulette, and blackjack, racing with virtual and live horse racing options, and the exclusive Golden Bank game. New titles are added regularly, so there's always something fresh to explore on 100bet.

Yes — 100bet is fully optimised for mobile play. The platform works smoothly on both Android and iOS devices through your mobile browser, with no app download required. The mobile experience mirrors the desktop version, giving you access to all games, account management features, deposits, and withdrawals from your smartphone or tablet. For the best experience, we recommend using an up-to-date version of Chrome or Safari and a stable internet connection — whether you're playing from Manila, Cebu, Davao, or anywhere else in the Philippines.

RTP stands for Return to Player — it's a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with a 96% RTP will theoretically return ₱96 for every ₱100 wagered across all players over a long period. It's important to understand that RTP is calculated over millions of spins and does not guarantee individual results. Higher RTP games generally offer better long-term value, but every spin or hand is still determined by a certified Random Number Generator (RNG), making each outcome independent and unpredictable.

Yes. All games on 100bet use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and compliance with industry standards. 100bet operates within the regulatory framework of PAGCOR, which requires ongoing compliance with fair gaming standards. You can trust that every spin, card draw, and dice roll on 100bet is genuinely random and not manipulated in any way.

Golden Bank is one of 100bet's signature game experiences — a unique, feature-rich game that combines elements of chance and strategy with exciting bonus mechanics. It's designed exclusively for the 100bet platform and offers Filipino players a fresh alternative to traditional casino games. Head over to the Golden Bank page to learn more about how it works, its special features, and how to get started.

100bet provides a comprehensive set of responsible gaming tools to help players stay in control. These include deposit limits (daily, weekly, and monthly), loss limits, session time limits, cool-off periods (temporary breaks from 24 hours up to 6 weeks), and self-exclusion (a firm account suspension for a minimum of 6 months). All these tools are accessible directly from your Account Settings. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 24-hour cooling-off period. Visit our Responsible Gaming page for full details.

To activate self-exclusion on 100bet, log in to your account and go to Account Settings, then select Responsible Gaming. Choose the Self-Exclusion option and select your preferred exclusion period — options range from 6 months to permanent exclusion. Once activated, self-exclusion cannot be reversed or shortened during the chosen period. Your account will be immediately suspended, all marketing communications will be stopped, and any remaining real-money balance will be returned to your registered payment method within 5 business days. If you need help activating self-exclusion, our 24/7 support team can assist you.

Problem gambling can affect anyone, regardless of how long they've been playing. Common warning signs include: spending more money or time gambling than you intended; chasing losses by continuing to play after losing; neglecting work, family, or personal responsibilities to gamble; borrowing money or selling possessions to fund gambling; feeling anxious, irritable, or restless when not gambling; and lying to family or friends about your gambling habits. If any of these sound familiar, please reach out to our support team or contact the National Center for Mental Health at 1553 (toll-free). You are not alone, and help is available.

Yes. 100bet operates in accordance with the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). This includes mandatory age verification (21+), participation in the PAGCOR self-exclusion register, player activity monitoring for signs of problem gambling, and ongoing staff training on responsible gaming practices. We take our obligations to Filipino players and the broader community seriously, and we are committed to maintaining the highest standards of player protection and regulatory compliance.

100bet uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and handled in accordance with the Philippine Data Privacy Act of 2012. We do not sell or share your personal data with third parties for marketing purposes. Payment information is processed through certified payment gateways and is never stored directly on our servers. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

The fastest way to reach 100bet support is through the live chat feature available directly on the platform — it's available 24 hours a day, 7 days a week, including Philippine holidays. You can also reach us by email at [email protected] (plain text — not a clickable link). Our team typically responds to email enquiries within 2–4 hours. For urgent account issues such as suspected unauthorised access, we strongly recommend using live chat for the fastest response.

100bet's primary support language is English, which is the official language of the platform and the most widely used language in Philippine online gaming. Our support agents are familiar with Filipino-English communication styles and are happy to assist players from Manila, Cebu, Davao, Makati, Quezon City, and all other parts of the Philippines. We are working to expand our support language options to better serve our growing player community.

If you suspect that someone has accessed your 100bet account without your permission, act immediately: change your password right away via the Account Settings page, then contact our support team via live chat to report the incident. Our security team will review your account activity, temporarily freeze the account if necessary, and investigate the breach. We also recommend changing the password of the email address linked to your 100bet account, and enabling two-factor authentication if available. Never share your login credentials with anyone — 100bet staff will never ask for your password.

If you have a complaint or dispute regarding your 100bet account, a game outcome, a payment, or any other matter, please contact our support team in the first instance via live chat or email. Provide as much detail as possible — including your account username, the date and time of the issue, and any relevant transaction or game reference numbers. Our team will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days. If you are not satisfied with the resolution, you may escalate the matter to PAGCOR through their official complaints process.